![]() However, the email addresses of such deleted accounts may be taken over into another paid account and re-used as email aliases or additional user addresses if you still have the valid login credentials. We delete such accounts for security reasons and also to allow us offering free of charge Tuta accounts at all. A regular login is necessary to prevent automatic deletion. There must be no possibility that someone else is able to register your previously used email address, and then, by accident, receive a confidential email that was meant for you.įree of charge accounts are deleted after an inactive period of six months. Otherwise, please read our guide "I have reactivated my deleted address but do not receive Emails."Ī deleted email address (also if it is an alias) will not be recycled for security reasons. If you encounter any issues with receiving emails to your old address, please make sure to wait up to an hour and try again. Log in to your new account and add the old address(es) under Settings > Email > Email addresses. Otherwise you can leave this field empty. Please make sure to check our guide on using the recovery code here. If the lost account had a second authentication factor (2FA) enabled, enter the Recovery Code. Click on "Help".Įnter the address of your new paid account in the "Target account address" field. If you enter the correct password, you should see a message below the login form with a "Help" link. It needs to be a different email address than the deleted one. If you still have the correct credentials for the deleted account, you can re-use the same address(es) with a new paid account by adding them either as extra addresses or users.Ĭreate a paid account (or use any paid Tuta account you already have as the target account). You can read more about this here.Īfter six months without any login activity, free Tuta accounts including all contained data are permanently deleted and cannot be restored. Our secure password reset feature allows only you to reset your password. Please include the email address of your suspended Tuta account and send us the error message you see below the login form. If you think that we have made a mistake, please contact us in English or German.
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